Privacy Policy

Information We Collect

We collect information about you when you visit and use our site and services (collectively, the "Site"), and particularly when you enter or input information, whether during the course of entering, initiating, fulfilling and transmitting information or otherwise in connection with your general activities and/or use of the Site. You can visit the Site and learn about SpokenInk, our related events and services, and find out how to contact us without giving us any personally identifiable information.

We collect personally identifiable information from you in a variety of contexts. For example, you may be required to provide such information to us if you:

1. Complete an online registration form with a name and email address, this will allow you to buy SpokenInk products.
2. Fill out a monthly membership form with your favourite story categories, name, email-address and financial information (credit card number, expiration date). When our registration/order form asks users to enter personally indentifiable information (such as a credit number), that information is encrypted and protected with the best encryption software in the industry – SSL.
3. Hand over to us your name and email address at a Spokenink live storytelling event.
4. We do not store credit card details and nor do we share those details with a 3rd party.
5. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect such information into a file specific to you.

It is SpokenInk's policy to keep personal information only for as long as needed for the purposes specified.

We automatically track certain information based upon your use of the Site. We use this information on an aggregated basis to conduct internal research on our users' demographics, interests, and preferences, and to improve the Site and user experience. This information may include the URL that you just came from (whether this URL is on the Site or not), which URL you next go to (whether this URL is on the Site or not), your computer browser information, and your IP address.

We use data collection devices such as "cookies" (small text files that are placed on your computer's hard drive for record-keeping purposes) to assist us in providing our services. Cookies make using the Site easier by, among other things, saving your passwords and preferences for you, helping identify you whenever you return to our Site, and reducing the number of times you are required to enter your password during a session. Cookies can also help us provide information that is targeted toward your interests and preferences. Most Internet browsers are initially set up to accept cookies. However, you can reset your browser to refuse all cookies or to alert you when a cookie is being sent (note: you may need to consult your browser's "Help" area for instructions on how to do that). If you choose to disable your cookies setting or refuse to accept a cookie, you may not be able to use certain features on the Site and you may be required to reenter your password more frequently during a session.

If you choose to post messages to our message boards, chat rooms or other message areas or leave feedback for other users, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems, and as otherwise permitted by law.

Our Use of Your Information

We use your information to facilitate the provision of services you request. When you purchase products or services from Spoken Ink, we will use your personally identifiable information to process and fulfill your order and for customer service purposes. Many online customers are particularly concerned about their credit/debit card information, which we will share only as required by companies involved in your transaction (e.g. fulfillment, billing, fraud screening, credit assessment, mailing, storage or delivery services). We will not share your credit/debit card information with any third party unless that company needs the number for the fulfillment or delivery of your order. We do not rent, sell or share credit card information with promotional partners or other third parties.

We may use the information we collect about you to analyze Site usage, improve our content and product offerings and customize the Site's content, layout, and services. In addition SpokenInk may update you about products or events, or to email you about exciting offers of new products or events that we believe may be of interest to you. You always have the option to receive fewer or no communications in the future from us by opting out. You may opt out by following the instructions included in the specific communication you no longer wish to receive or by sending an email at any time to info@spokenink.co.uk and explaining how you would like to modify your preferences.

Our Disclosure of Your Information

We may make your information available to others:

1. Who assist us with fraud screening, billing, credit assessment and other credit/debit card related services.
2. When we are legally compelled to do so by a governmental agency, law enforcement agency, court or other entity (e.g., to respond to subpoenas, court orders or legal process).
3. If we believe such disclosure is necessary to comply with any applicable laws or regulations, to enforce or apply the terms of our Subscription Agreement or any of our terms and conditions and policies relating to promotions, programs, product offerings or any other features or functions of the Site, or to protect and/or defend the rights, property or safety of SpokenInk, its suppliers, advertisers, other customers or users, or any other party.
4. Who are trusted third parties (e.g., promotional partners and advertisers) so that they can promote their products and services and those of their affiliates and partners based on your preferences and interests, where you have opted-in to receiving communications from such third parties. You may "opt out" of such disclosure(s) at any time to the extent they include your personally identifiable information by sending an email to info@spokenink.co.uk indicating your intent to do so. If you do consent to such sharing and we share your personally identifiable information (but not emails) with such trusted third parties, their use of such information is subject to their own privacy policies. We do not rent or sell subscriber email addresses to third parties.
5. Who link to our Site or who assist us in administering SpokenInk website linking arrangements.
6. Who are users of the Site solely to the extent you choose to make such information publicly available by posting it to your profile (including providing a nickname, your gender, your views and geographic location) via our message boards, content reviews & ratings, or other SpokenInk community services.
7. In the event of a bankruptcy, or a merger, acquisition, joint venture or other business combination involving us.

Reviewing and Changing Your Personally Identifiable Information

You can access, review, update and correct personally identifiable information you have provided us by clicking on the My Account section of the Site. If you prefer, you can also contact us by sending an email to info@spokenink.co.uk and explaining how you would like to modify your preferences. You must promptly update the information contained in the My Account section of the Site if it changes or is inaccurate. Once posted, you may not be able to change or remove any public postings made by you on the Site, including our chat rooms or other message areas.

Safeguarding Your Personally Identifiable Information

SpokenInk cares about the security of your personally identifiable information. We follow generally accepted industry security standards designed to safeguard and help prevent unauthorized access to and disclosure and use of such information. When you provide credit card information, we use secure socket layer (SSL) encryption for that data.

For Parents Concerning the Privacy of Information on Their Children

We are a general audience site that does not knowingly collect data or accept registrations from children under 16 years of age. We assume this on the basis that bank cards for use on the internet cannot be issued in the UK to a person under the age of 16. However, we do our best to ensure that SpokenInk is a children-friendly site. If there are stories which we deem to be inappropriate for younger listeners we will mark them as such.

Links to Other Sites

Our Site may contain links to web sites and services owned or maintained by third parties. We are not responsible for and have no control over the privacy and data collection policies and practices implemented by such third parties, some of which may be substantially different from our corresponding policies and practices. We encourage you to carefully review their respective privacy policies and ask questions directly of them in this regard.

How to Contact Us

If you have any questions or complaints about our Privacy Policy, you can contact our customer service department at info@spokenink.co.uk - When we receive such inquiries about our Privacy Policy, we will use your personally identifiable information to the extent necessary to respond to your question or comment. However, if your question raises one or more issues that affect our promotional partners, we may also share your question with them in order to provide a response.

Changes in This Privacy Policy

We reserve the right to modify, alter or otherwise update this Privacy Policy at any time, so we encourage you to review this Privacy Policy from time to time. When we make changes, we will notify you in this space. We may also attempt to notify you of any such changes to our privacy practices via email or by placing a notice on our home page.

Acceptance of This Privacy Policy

By using this Site, you consent to the collection, use and disclosure of your information by SpokenInk in accordance with this Privacy Policy.